CareSoko (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the CareSoko mobile application, website, and services.

By accessing or using CareSoko, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

  • Full name

  • Phone number

  • Email address

  • Physical address

  • Profile photos

  • Care preferences

  • Provider listings information

  • Messages and inquiries

  • Uploaded documents

  • Payment information (processed securely by third-party processors)

b. Automatically Collected Information

  • IP address

  • Device type and operating system

  • App usage statistics

  • Log files

  • Location data (with permission)

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Create and manage user accounts

  • Match families with nearby care providers

  • Display care facilities and agencies

  • Process bookings and payments

  • Communicate important updates

  • Improve platform functionality

  • Detect fraud and protect users

  • Comply with legal obligations

3. Location Information

With your permission, we collect location data to help match you with nearby care providers and improve service availability. You can disable location services at any time in your device settings.

4. Sharing of Information

We may share information with:

  • Care providers you interact with

  • Payment processors (Stripe, Apple Pay, Google Pay)

  • Cloud hosting and analytics services

  • Customer support partners

  • Legal authorities when required

We do not sell your personal data.

5. Data Security

We use industry-standard security measures including:

  • Encrypted communication (SSL/TLS)

  • Secure server hosting

  • Role-based access controls

  • Payment tokenization

  • Regular security audits

6. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal requirements, and resolve disputes.

7. Children’s Privacy

CareSoko does not knowingly collect personal information from children under the age of 13.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Request data portability

Requests can be made via email at contact@caresoko.com.

9. Cookies & Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and provide relevant content.

10. Third-Party Links

CareSoko may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app and on our website.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at contact@caresoko.com.